My order arrived incomplete.

Please note that we sometimes need to split shipments between our various warehouses. In such instances, you will get a tracking number emailed to you for each shipment. If one of your items is backordered, then you should have received an email within a few hours of initially placing the order advising of this. (Check your spam folder, if you're not seeing it in your normal inbox.)

If your entire order has shipped and the packing list in the box shows an item that is missing from the contents of your order, please email [e-mail] so we can look into the issue right away. Our team is here to help!