FAQ New

GENERAL PRODUCT INFO

• How quickly will I notice the effects of Recovery, RX, or Creatine?
• Where can I learn more about each product’s function?
• How often do you launch new blends and flavours?
• What type of products do you offer?
• Are FITAID products tested for banned substances (anti-doping)?

INGREDIENTS

• Who developed your products?
• Are your products tested for quality?
• Are each of your targeted supplement products different?
• How do I know which product is right for me?
• Do you use clean ingredients?
• Why aren’t your products calorie-free?

See all 13 articles

CONSUMPTION & STORAGE

• Can I combine multiple FITAID products in the same day?
• Can FITAID products be consumed on an empty stomach?
• Can I mix FITAID products with alcohol?
• Can FITAID products be used as a meal replacement?
• Are FITAID products safe for children or teens?
• Can I combine your blends with other supplements?

See all 13 articles

ORDERS

• I just placed an order. When will it arrive?
• I accidentally placed multiple orders. How do I cancel an order?
• Did my order go through?
• Can I change my shipping address after ordering?
• How do I place an order on your website?

SHIPPING & RETURNS

• What is my tracking number?
• Why is my tracking number not working or says, "No information found"?
• How do I get free shipping?
• Can I return a product?
• How do I track my order?
• Do you ship internationally?

PAYMENT

• I cancelled my order, why do I still see a "pending" charge?
• What is the CVV?
• What payment methods do you accept?

RESELLERS & WHOLESALE

• Do resellers get support or training?
• Can resellers customise their orders?
• Do you offer POS materials for retail displays?
• How do I become a reseller?
• Do you offer wholesale pricing?

SUBSCRIPTIONS

• Can I change my payment method?
• When will my subscription ship?
• Can I add or remove products to my subscription?
• How do I cancel my subscription?
• Can I have my subscription now?
• Can I pause my subscription?

See all 9 articles

PROMO CODES & SPECIAL OFFERS

• Why is my coupon code not working?
• How do I apply a promo code?
• Do you offer gift cards?